Orders & Shipping
What is your 100% Happiness Guarantee?
We stand behind every order. If something arrives damaged, defective, or incorrect — or if you’re unhappy with your purchase — contact us and we’ll make it right with a replacement or store credit. Our Happiness Guarantee applies in reasonable circumstances and where the product has not been significantly used. All sales are final, but we’re committed to your satisfaction.
What do I do if my order arrives damaged or I received the wrong item?
Email us at hello@MelanBrandSkin.com within 7 days of delivery with your order number and a photo. We’ll send a replacement or issue store credit right away.
What happens if my package is lost or missing?
If your tracking shows delivered but your package is missing, contact us within 7 days of the delivery date. If you purchased Shipping Protection at checkout, we handle the entire claim process for you — just email us at hello@MelanBrandSkin.com and we’ll take it from there.
Do you accept returns?
Because our products are personal care items, we don’t accept returns for sanitary reasons. However, our Happiness Guarantee covers damaged, defective, incorrect, or unsatisfactory orders in reasonable circumstances where the product has not been significantly used. Contact us within 14 days of delivery and we’ll work with you.
Contact Us
Email: hello@MelanBrandSkin.com
We respond within 1–2 business days.